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Normal Business Hours (9am - 5pm Monday - Friday) please contact Maintenance 203.663.5961

For AFTER-HOURS emergencies please call 203.663.5961.

In case of medical, fire, or physical danger, please call 911.

Emergency Services Are Available For:

  1. Broken water lines on Sound Communities property.
  2. Any water leak where water runs constantly.
  3. An electrical problem that causes a complete power failure or poses a threat to residents or property.
  4. Gas leak at any appliance or meter.
  5. Smoke alarm going off needs repair, loose or hanging. Low battery "chirps" will be addressed the next business day.
  6. Heating system off (only if outside temperature is below 50 degrees F).
  7. Cooling system not working (temperature over 85 degrees F).
  8. Commode stopped up and overflowing - if one (toilet) in unit and water cannot be shut off.
  9. Give assistance to the Police or Fire Department in case of break in or emergency.
  10. Range is not working - only if the entire range does not work (Holidays and Weekends only).
  11. Main sewer line is clogged and causing a back-up into or around the unit.
  12. Refrigerator not working - more than 24 hours before office is open.
  13. Main doors (entry) will not secure.
  14. Resident locked out of unit - must have valid ID and be on the lease. Service charge may apply.
  15. Window broken out - completely broken, not cracked or chipped.